Havas Village Geneva

"Waiting Wins"

Client: CANAL+
Product: CANAL+
Title: Waiting Wins
Media: e-BOARDS, e-PANELS and TV Screens. Real time, targeted messages matching passengers waiting times were broadcasted at all relevant boarding gates.
Country: Switzerland
Date Of Campaign: 01.07.19 - 15.09.19

Background: Much heavier traffic during holidays, lack of air traffic controllers, overcrowded airports, strikes... A course of events that naturally leads to flight delays, known as a universal pain point for travellers. Needless to say, it is during this period that delays accumulate the most at airportsand become a source of frustration and anger.With ”Waiting Wins”, it is time to turn your delay into a win ! So how do we shift from irritating and annoying situations to positive ones ? How do we transform travellers’ waiting time into a pure momentof entertainment ?

Idea: This summer, CANAL+ launched ”Waiting Wins” a creative data activation in the heart of Geneva airport. In real time, all flight data is collected bythe Airport and sent to the ”Waiting Wins” platform which detects and analyses all delayed flights. Then it broadcasts targeted messages related to passengers waiting times at all relevant boarding gates. To download the top notch contents, passengers only need to go to the ”Waiting Wins” platform and enter their flight numbers. It only takes a few seconds to checkflight data... then it generates an access code matching the length of the passenger’s delay to offer him tailored content for free.

Results: More than 37% of passengers affected by a delay participated in the offer which increased the subscriptions of 180% over the period. In addition, CANAL+ contents have been viewed 60 times more than usual. It also has been said - according to unofficial sources - that the tension with the airline staff due to plane delays has decreased by 300%. This is the magic of entertainment !

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Creative Use of Data